FAQ

Thank you for supporting our work with protecting nature through Forest Friendly Tea. Together we can make a difference and change the tea industry for the better!

 

Delivery

Delivery time:

Standard delivery time: 2-4 business days

Shipping costs:

The shipping cost is 49 SEK in Sweden
The shipping cost is 7 euro in EU
The shipping cost is 8 euro outside of EU

Free standard shipping for orders over 450 SEK

Claim/Complaint

I have received a defective product and would like to claim the product. How do I do this?

If you believe that you have received a defective product, please contact us via e-mail at contact@monteaco.com. State your claim and the order number in the subject line with a short description of what the defect is. Please provide a picture if possible. We will help you in the best possible way to make sure that you have a good experience shopping tea from us.

Wholesale

Does Monteaco sell wholesale?

Oh yes, we do! In fact, we are already supplying our Forest Friendly Tea to several top-tier hotels and restaurants. Whether you are running an eco-boutique hotel, if you're a restaurant owner, or an entrepreneur who owns a café, you can contact us at wholesale@monteaco.com for any wholesale enquiries. We are happy to answer your questions and to discuss any ideas that you might have!

 

FAQ:

1. What makes your tea environmentally friendly?

  • Our commitment to environmental friendliness starts at the source. We carefully select tea leaves from sustainable, eco-conscious farms, as highlighted in our About Us page. These farms prioritize organic cultivation methods, which means no synthetic pesticides or chemicals are used, protecting the environment and ensuring the tea is free from harmful residues.

2. Are your tea bags biodegradable?

  • Absolutely! Our tea bags are made from biodegradable materials, as we believe in reducing our environmental impact. These bags break down naturally, ensuring that even the packaging has a minimal footprint.

3. Do you use organic tea leaves?

  • Yes, we proudly offer a range of organic teas. These teas, as detailed in our Bestsellers Collection, are cultivated using organic farming practices, certified by recognized organizations. This ensures that the tea you enjoy is not only good for you but also for the planet.

4. How do you ensure fair labor practices for tea workers?

  • At Monteaco, we prioritize fair labor practices. We collaborate with tea estates that adhere to strict fair labor standards, as highlighted in our About Us page. Our partnerships support workers' rights, guaranteeing fair wages, safe working conditions, and empowering the communities where the tea is grown.

5. Are your tea packaging materials recyclable?

  • Yes, our commitment to sustainability extends to our packaging materials. We use recyclable packaging materials, as described in our Bestsellers Collection, to minimize waste. When you're finished enjoying our tea, you can easily recycle the packaging to further reduce environmental impact.

6. Do you support reforestation efforts?

  • Indeed, we're dedicated to offsetting our carbon footprint through reforestation projects. As outlined in our About Us page, a portion of our proceeds goes toward reforestation initiatives. This ensures that when you choose Monteaco, you're not only enjoying exceptional tea but also contributing to environmental conservation.

7. What certifications do your teas have?

  • Our teas are certified by well-known organizations like Fair Trade and Rainforest Alliance. These certifications, detailed in our About Us page, ensure that our teas meet rigorous environmental, social, and ethical standards.

8. Are your teas free from artificial additives and flavorings?

  • Absolutely! We're committed to providing a pure tea experience. Our teas, as highlighted in our Bestsellers Collection, contain no artificial additives, flavorings, or preservatives. You can savor the natural, unadulterated flavors of our teas.

9. How can I properly dispose of your tea packaging?

  • We encourage responsible disposal of our packaging materials. Our biodegradable tea bags can be composted, ensuring they return to the earth harmlessly. Additionally, our recyclable packaging can be placed in your recycling bin, contributing to a more sustainable future.

10. Can you recommend a specific tea for someone looking for a soothing, eco-friendly option?

  • Certainly! If you're seeking a soothing, eco-friendly tea, we recommend trying our [Tea Name] from our Bestsellers Collection. This tea is known for its calming properties and is sourced from environmentally conscious farms, aligning perfectly with our commitment to eco-friendliness.