FAQ

Thank you for supporting our work with protecting nature through Forest Friendly Tea. Together we can make a difference and change the tea industry for the better!

 

Delivery

Delivery time:

Standard delivery time: 2-4 business days

Shipping costs:

The shipping cost is 49 SEK in Sweden
The shipping cost is 7 euro in EU
The shipping cost is 8 euro outside of EU

Free standard shipping for orders over 450 SEK

Claim/Complaint

I have received a defective product and would like to claim the product. How do I do this?

If you believe that you have received a defective product, please contact us via e-mail at contact@monteaco.com. State your claim and the order number in the subject line with a short description of what the defect is. Please provide a picture if possible. We will help you in the best possible way to make sure that you have a good experience shopping tea from us.

Wholesale

Does Monteaco sell wholesale?

Oh yes, we do! In fact, we are already supplying our Forest Friendly Tea to several top-tier hotels and restaurants. Whether you are running an eco-boutique hotel, if you're a restaurant owner, or an entrepreneur who owns a café, you can contact us at wholesale@monteaco.com for any wholesale enquiries. We are happy to answer your questions and to discuss any ideas that you might have!

 

FAQ:

1. What makes your tea environmentally friendly?

  • Our commitment to environmental friendliness starts at the source, and we believer that the only way to gradually change the tea industry in a more sustainable direction is from the ground up. We only work with farmers who sign up on protecting nature by growing tea in harmony with the surrounding forest, or initiate reforestation efforts. In this way we can protect nature and provide local communities with more sustainable ways of making an income. Read more about our work in our About Us page.

2. Are your tea bags biodegradable?

  • Absolutely! Our tea bags are made from biodegradable materials, as we believe in reducing our environmental impact. These bags break down naturally, ensuring that even the packaging has a minimal footprint.

3. Do you use organic tea leaves?

  • Yes, but we instead call it Forest Friendly Tea as we go beyond what's usually considered organic. All our teas cultivated using organic farming practices, by not using any pesticides, fertilisers or irrigation systems and grown in harmony with the surrounding nature. This ensures that the tea you enjoy is not only good for you but also for the planet.

4. How do you ensure fair labor practices for tea workers?

  • At Monteaco, we prioritize fair labor practices. We collaborate closely with farmers and producers that adhere to fair labor standards, as highlighted in our About Us page. Our partnerships support workers' rights, guaranteeing fair wages, safe working conditions, and empowering the communities where the tea is grown. We believe that being as close to the source as possible is important, and that's why we have our Thailand headquarters set up in Chiang Mai, making it possible to visit our production areas and workers weekly.

5. Are your tea packaging materials recyclable?

  • Yes, our commitment to sustainability extends to our packaging materials. We use recyclable packaging materials, as described in our Bestsellers Collection, to minimize waste. When you're finished enjoying our tea, you can easily recycle the packaging to further reduce environmental impact. Our tins are great to store tea for longer periods and when you've finished enjoying your tea you can easily fill it up again with our refill bags.

6. Do you support reforestation efforts?

  • The entire purpose of Monteaco is to protect and restore forest areas, starting in Northern Thailand and in the future moving on to surrounding tea producing countries. We have seen the backsides of the tea industry and want to create a long lasting change in how tea is produced. All of our teas directly support nature conservation and we only work with farmers and producers dedicated to protect nature. By paying farmers more for tea growing in harmony with nature we creative economic incentives to protect forests and we create opportunities for better lives in the areas we are active.  This ensures that when you choose Monteaco, you're not only enjoying exceptional tea but also contributing to environmental conservation. Read more in our About Us page.

    8. Are your teas free from artificial additives and flavorings?

    • Some of them! All our pure teas are completely free from additives and flavourings but for our flavoured teas we of course add ingredients to create different drinking experiences.

    9. How can I properly dispose of your tea packaging?

    • We encourage responsible disposal of our packaging materials. Our biodegradable tea bags can be composted, ensuring they return to the earth harmlessly. Additionally, our recyclable packaging can be placed in your recycling bin, contributing to a more sustainable future. Our tins should be recycled as metal, but better than that is finding new use for the tins around the home, if you feel like your tea drinking days are behind you.

    10. Can you recommend a specific tea for someone looking for a soothing, eco-friendly option?

    • Certainly! If you're seeking a soothing, eco-friendly tea, we recommend trying our Biodiversitea from our Bestsellers Collection. For this blend we have used our fantastic green tea and flavoured it with chamomille, pandan and peach, and highligting our work with biodiversity research.